Privacy policy

Privacy Policy
Last updated: June 21, 2025

Burning Resolve (“we”, “us”, or “our”) operates this store and website, including all related features, content, tools, products, and services (collectively, the “Services”), to offer you a curated shopping experience. This Privacy Policy describes how your personal information is collected, used, and shared when you visit, interact with, or make a purchase from our store. This policy also explains your rights and choices regarding your information.

By using the Services, you agree to the terms outlined in this Privacy Policy.

1. Personal Information We Collect

We collect the following types of personal information depending on your interaction:

  • Contact Information: Name, address, phone number, email address.

  • Payment Information: Credit/debit card details, transaction records (via Shopify Payments, PayPal, etc.).

  • Account Information: Username, password, preferences.

  • Order & Usage Data: Purchase history, cart contents, return/refund requests, customer support messages.

  • Device Data: IP address, browser, device type, cookies, and log data.

  • Marketing Data: Preferences, reviews, campaign interaction (emails, SMS).

2. How We Collect Information

  • Directly from you (forms, orders, emails).

  • Automatically through cookies and tracking tools.

  • From service providers like Shopify, Printify, Klaviyo, and Tidio.

  • From third-party partners, if authorized by you.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To fulfill orders: Process payments, ship products, handle refunds or replacements.

  • To improve services: Tailor content, personalize marketing, and optimize the website.

  • For marketing: Send emails/SMS via Klaviyo (you may unsubscribe anytime).

  • For support: Handle customer inquiries via Tidio chat or email.

  • For fraud prevention & security.

  • To comply with legal obligations.

4. Sharing Your Information

We may share your personal information with:

  • Shopify, who hosts our store and processes your data securely.

  • Printify, for product fulfillment and shipping.

  • Klaviyo, for email and SMS marketing.

  • Tidio, for customer support chat.

  • Authorized third-party logistics providers (e.g., shipping carriers).

  • Legal authorities if required by law or to protect our rights.

  • Business affiliates, in case of a company merger or sale.

5. International Data Transfers

If you're accessing our Services from outside the U.S., your data may be processed in countries where laws may differ from your own. When data is transferred from the EU/UK, we rely on Standard Contractual Clauses or other legally recognized mechanisms.

6. Your Rights

Depending on your jurisdiction (e.g., California, EU, UK, Canada), you may have the right to:

  • Access or delete your personal data.

  • Correct inaccurate information.

  • Opt-out of marketing communications.

  • Limit or object to data sharing used for targeted ads.

  • File a complaint with a data protection authority.

To exercise any of these rights, email us at info@burningresolve.org.

7. Security & Retention

We use industry-standard security protocols, but no system is 100% secure. Do not share your login credentials. We retain your data only as long as needed for business, legal, or operational reasons.

8. Children's Privacy

Our Services are not directed at children under 16. We do not knowingly collect data from minors. If you believe a child has submitted data to us, contact us immediately.

9. Third-Party Links

We may link to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies independently.

10. Updates to this Policy

We may update this policy to reflect changes in our operations or compliance requirements. The most recent version will always be posted with a new “Last Updated” date.

Contact Us

For questions, requests, or complaints about this Privacy Policy, contact us at:

Burning Resolve
info@burningresolve.org
30 North Gould Street, Suite N
Sheridan, WY 82801, USA